Privacy Policy
This Privacy Policy explains how Cycle Haven processes personal data in connection with its bicycle servicing and repair website and workshop operations.
Contact Information
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record approvals, complete quality checks, arrange collection, process payments, maintain service records, operate the website, and meet legal or accounting obligations.
Service Providers and Operational Sharing
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, and related administrative functions. Where parts or logistics support is involved, we may also share limited information needed to complete the requested service.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object where the law gives you that right.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and describe the request clearly. We may ask for additional details to confirm identity or to locate the data involved before responding.
Data Retention
We retain personal data for the period needed to manage inquiries, bookings, repairs, payments, warranty or service records where applicable, and legal or accounting obligations. When data is no longer required, we delete it or anonymize it in a reasonable manner.
Policy Updates
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication.
Data We Collect
We may collect identification and contact details, bicycle service details, appointment information, payment-related records, and communications you send to us. We may also process technical data such as device and browser information, log data, and basic usage records when you visit the website.
How We Collect Data
We receive data from you when you submit a contact form, book a service, request a quote, bring in a bicycle for inspection or repair, or communicate with us by phone or email. We also generate internal records from intake, inspection, approval, repair, collection, and payment handling.
Types of Cookies
Cookies may include essential cookies for site operation, preference cookies to remember basic settings, and analytics or performance cookies that help us understand how the site is used. We do not rely on cookies to collect unnecessary personal data.
Cookie Controls
You may manage cookies through your browser settings and, where available, through any on-site preference tools. If cookies are disabled, some website functions may not operate as intended.